IKAMPER HC STEPS (LADDER)​

FREE SHIPPING POLICY Your satisfaction is our top priority, and ARSN USA is committed to processing your orders as efficiently as possible. We are proud to offer FREE SHIPPING ON ALL ITEMS within the contiguous United States, regardless of order size, product type, or quantity. Exceptions: For shipments to Alaska, Hawaii, and Puerto Rico, a flat shipping fee of $800 plus applicable taxes will apply.

Please note that ARSN USA does not process shipments on weekends or statutory holidays.

Order Fulfillment & Cancellation Policy To provide flexibility for our customers, all orders will be fulfilled after a 24-hour window to allow for free cancellations. Once the order has shipped, any cancellation will be subject to additional costs.

Shipping Confirmation A shipping confirmation with your tracking number will be sent to the email address provided at the time of order. Please track your shipment accordingly, as ARSN USA is not responsible for lost or stolen packages after delivery confirmation. If you do not receive a shipping confirmation email, please check your spam/junk folder or contact us at support@arsnusa.com.

Change or Modify Order We will do our best to accommodate any changes or modifications before the order has shipped. Once your order has been processed, it cannot be altered.

Shipping Carriers Your packages will be shipped via USPS, FedEx, UPS, or a 3PL for heavy loads.

Special Instructions for iKamper Skycamp 3.0 Black Edition For the iKamper Skycamp 3.0 Black Edition, our 3PL carrier will contact the customer directly to schedule the delivery. The recipient MUST be available at the scheduled date and time to receive the delivery. If the delivery is missed, additional shipping fees will apply for re-delivery.

Shipping and Delivery Please ensure the accuracy of your shipping information to avoid delays or additional charges. All packages may be delivered to your mailbox or doorstep by USPS, UPS, or FedEx if no one is available to receive them. ARSN USA is not responsible for lost or stolen shipments once delivery confirmation has been provided by the carrier. For any delivery concerns, please contact us at support@arsnusa.com.

Track Your Order You can track your order at any time via USPS.com, UPS.com, FedEx.com, or through your ARSN USA account.

Products Received Damaged Please inspect your package upon receipt. If any items arrive damaged, take clear photos of the damaged product(s) and contact us immediately or within 7 days of receiving the package.

Shipping Cancellations / Refusals Any packages returned to ARSN USA due to an incorrect address, refusal upon delivery, or cancellation after shipment may incur additional shipping charges. Shipping and handling fees are non-refundable.

Refund & Return Policy 

iKamper Skycamp 3.0  

Due to the size and cost of transporting the iKamper Skycamp 3.0, no returns or refunds will be accepted once the package has been opened. Refunds are only accepted when the item is unopened, unused, and in its original condition within 30 days from the shipping date. Additionally, once your tent has been shipped or picked up, we do not allow returns. If you cancel your order after it has been shipped, a 15% deduction will be applied to your refund to cover the original shipping fees, return shipping, and a restocking fee. 

If you need to change the delivery address after receiving your shipment confirmation, you will be responsible for any reconsignment fees and/or holding fees charged by the freight carrier due to the address change. 

We stand by the quality of our products. All ARSN USA iKamper Skycamp 3.0 come with a 2-year limited warranty. 

Accessories 

Once your accessory order has shipped, returns and refunds are accepted within 30 days from the shipping date, provided the item is unopened, unused, and in its original condition. We do not accept returns if the package has been opened. 

Shipping costs (both original and return) are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of shipping to and from our warehouse will be deducted from your refund amount. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. 

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed and a credit applied to your original payment method. Please allow up to 10 business days for the refund to appear in your account. 

Questions? 

If you have any questions regarding cancellations, returns, or refunds, please reach out via email at support@arsnusa.com, and we will be happy to assist you. 

ARSN USA Terms of Service 

These terms and conditions outline the rules and regulations for the use of ARSN USA's website. 

ARSN USA is a corporation registered at 18 Thomas, Irvine, CA 92618, USA. 

By accessing this website, we assume you accept these terms and conditions in full. Please do not continue to use ARSN USA's website if you do not agree to all of the terms and conditions stated on this page. 

The following terminology applies to these Terms and Conditions, Privacy Policy, and any or all Agreements: "Client", "You", and "Your" refer to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our", "Us", and ARSN USA refer to our Company. "Party", "Parties", or "Us" refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether through formal meetings or by other means, for the express purpose of meeting the Client's needs regarding the provision of the Company's products and services, in accordance with applicable laws. Any use of the above terminology or other words in the singular, plural, capitalization, and/or gendered language are interchangeable and refer to the same. 

1. Cookies  We employ the use of cookies. By using ARSN USA's website, you consent to the use of cookies in accordance with our Privacy Policy.  Most interactive websites use cookies to retrieve user details for each visit. Cookies are used in some areas of our site to enable functionality and ease of use. Some of our affiliate or advertising partners may also use cookies. 

2. License  Unless otherwise stated, ARSN USA and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from www.arsnusa.com for your own personal use, subject to restrictions set in these terms and conditions. 

You must not:  - Republish material from www.arsnusa.com  - Sell, rent, or sub-license material from www.arsnusa.com  - Reproduce, duplicate, or copy material from www.arsnusa.com  - Redistribute content from ARSN USA (unless content is specifically made for redistribution) 

3. User Comments  This Agreement becomes effective upon accessing the website. 

Certain parts of this website offer users the ability to post and exchange opinions, information, materials, and data ('Comments'). ARSN USA does not screen, edit, publish, or review Comments prior to their appearance and Comments do not reflect the views of ARSN USA, its agents, or affiliates. Comments reflect the view and opinion of the person posting. To the extent permitted by applicable law, ARSN USA is not responsible for the Comments or for any loss, liability, damages, or expenses caused by any use of and/or appearance of the Comments. 

ARSN USA reserves the right to monitor all Comments and remove any deemed inappropriate, offensive, or in breach of these Terms and Conditions. 

You warrant and represent that:  You have the right to post the Comments and have necessary licenses and consents;  The Comments do not infringe intellectual property or proprietary rights of any third party;  The Comments do not contain defamatory, offensive, indecent, or unlawful material;  The Comments will not be used to solicit business, promote unlawful activities, or commercial ventures.  You hereby grant ARSN USA a non-exclusive royalty-free license to use, reproduce, and edit your Comments in any form, media, or format. 

4. Hyperlinking to Our Content  The following organizations may link to our website without prior written approval:  Government agencies  Search engines  News organizations  Online directory distributors (when listed)  Systemwide Accredited Businesses (except non-profit or charity fundraising organizations)  These organizations may link to our homepage or other information provided the link is not misleading, does not falsely imply sponsorship or endorsement, and fits within the context of the linking party’s site. 

We may also consider link requests from:  Common consumer/business information sources  Dot.com community sites  Charity associations and giving sites  Online directories  Internet portals  Professional firms (accounting, law, consulting)  Educational institutions and trade associations 

Approved organizations may hyperlink to our site by using:  Our corporate name  The uniform resource locator (web address)  Any appropriate description of our site content  No use of ARSN USA's logo or artwork is permitted for linking without a trademark license agreement.  If you'd like to request linking approval, please contact support@arsnusa.com with your organization name, contact information, and intended URLs. 

5. iFrames  Without prior approval, you may not create frames around our web pages or use techniques that alter the visual presentation of our website. 

6. Content Liability  We accept no responsibility or liability for content appearing on your website. You agree to indemnify and defend us against any claims arising from your website. 

7. Reservation of Rights  We reserve the right to request removal of any links to our website. We also reserve the right to amend these terms and our linking policy at any time. By continuing to link to our website, you agree to be bound by these terms. 

8. Removal of Links from Our Website  If you find any link on our website objectionable, you may contact us, but we are not obligated to remove links or respond directly.  While we strive for accuracy, we do not guarantee the completeness or reliability of information on our website. 

9. Disclaimer  To the maximum extent permitted by law, we exclude all warranties and conditions relating to our website and its use. Nothing in this disclaimer will:  Limit liability for death or personal injury resulting from negligence;  Limit liability for fraud or fraudulent misrepresentation;  Limit liabilities in ways not permitted under applicable law;  Exclude liabilities that cannot be excluded under law.  As the website is provided free of charge, we will not be liable for any loss or damage of any nature. 

10. Contact Information  For any questions regarding these terms, please contact us at: 

support@arsnusa.com  ARSN USA  18 Thomas  Irvine, CA 92618  USA 

ARSN USA Privacy Policy 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.arsnusa.com (the “Site”). 

Personal Information We Collect 

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about individual web pages or products you view, referral sources (such as websites or search terms), and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies: 

Cookies: Data files placed on your device, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.  

Log files: Track actions occurring on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

Web beacons, tags, and pixels: Electronic files used to record information about your browsing behavior on the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect specific information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information.” 

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information. 

How Do We Use Your Personal Information? 

We use the Order Information to: 

Fulfill orders placed through the Site (processing payment information, arranging shipping, providing invoices and/or order confirmations). 

Communicate with you. 

Screen orders for potential risk or fraud. 

Provide you, when aligned with your preferences, with information or promotions regarding our products or services. 

We use Device Information to: 

Screen for potential risk and fraud (particularly your IP address). 

Improve and optimize our Site (analytics on customer browsing behavior and marketing effectiveness). 

Sharing Your Personal Information 

We share your Personal Information with third parties to assist in its use as described above. For example: 

Shopify: Powers our online store. Learn more about how Shopify uses your Personal Information here. https://www.shopify.com/legal/privacy 

Google Analytics: Helps us understand customer behavior on the Site. Learn more here.  https://www.google.com/intl/en/policies/privacy/ Opt-out here  https://tools.google.com/dlpage/gaoptout. 

We may also share your information to comply with legal obligations or protect our rights. 

Behavioural Advertising 

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. 

For more information about how targeted advertising works, visit the Network Advertising Initiative’s Educational Page.  http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work 

You can opt out of targeted advertising: 

Facebook: https://www.facebook.com/settings/?tab=ads 

Google: https://www.google.com/settings/ads/anonymous 

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

You can also opt-out via the Digital Advertising Alliance. http://optout.aboutads.info/ 

Do Not Track 

Please note, we do not alter our data collection practices when we receive a Do Not Track signal from your browser. 

Your Rights 

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise this right, please contact us at support@arsnusa.com. 

Additionally, your information may be transferred outside of Europe, including to Canada and the United States, to fulfill contractual obligations or for legitimate business interests. 

California Online Privacy Protection Act (CalOPPA) 

In compliance with CalOPPA: 

Users can visit our site anonymously. 

Users will be notified of changes on our Privacy Policy page and can modify their personal information by contacting us via email. 

We honor Do Not Track signals and refrain from tracking or advertising when such signals are detected. 

We allow third-party behavioral tracking. 

COPPA (Children Online Privacy Protection Act) 

We do not specifically market to children under 13 years old, in compliance with COPPA regulations. 

Fair Information Practices 

In accordance with Fair Information Practices: 

We will notify you via email within 7 business days in the event of a data breach. 

We adhere to the Individual Redress Principle, allowing individuals to legally pursue rights against non-compliant data processors. 

CAN-SPAM Act 

We comply with the CAN-SPAM Act: 

If you wish to unsubscribe from future emails, you can contact us at support@arsnusa.com, and we will promptly remove you from all communications. 

Data Retention 

We retain your Order Information for record purposes unless you request deletion. 

Changes 

We may update this Privacy Policy periodically to reflect changes in practices, legal, or regulatory requirements. 

Contact Us 

For questions, concerns, or complaints regarding our privacy practices, please contact us at: 

support@arsnusa.com 

ARSN USA, Inc. 

18 Thomas 

Irvine, CA 92618 

USA